Making an enquiry or complaint

Purpose and lawful basis for processing
When you contact us to make an enquiry or complaint, we collect information, including your personal data, so that we can respond to it and quality assure our services.

The lawful basis we rely on for processing your personal data is that it is necessary for pursuing our legitimate interest to respond to enquiries and complaints and quality assure our services, under article 6(1)(f) of the UK GDPR.


What we need
When you submit a complaint or query, we will collect:

  • your name and contact details; and
  • details relating to your enquiry or complaint.

What we do with it
We use this information to answer your enquiry or investigate your complaint.


Sharing your information and data processors
We share relevant information with the following organisations or use them as data processors:

  • Microsoft, for storing and transferring information;
  • Ofsted

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